Dealing with members of the public is not always the easiest of jobs, as many customer service desk representatives will no doubt vouch. I have a young lady that I help with housework and shopping. She will only ever see things from her side of the argument; will always look to catch the office out and then moan relentlessly to me about it afterwards. I spend the two hour call biting my tongue and nodding graciously as she tells me her latest fracas with somebody or other.
Today whilst shopping she walks away from the till and waves a receipt at me that was barely legible.
'Look at that' she says, 'I think they are running out of ink, how am I supposed to read that?'
'Does it matter? You only bought four things ' I replied, knowing full well that she tots up how much her shopping is as she goes round and would instantly know if it was wrong.
She is one of these ladies who spots when the price of pringles has gone up by two pence. In fact our shopping trip involves three supermarkets to find the best price of said items. Of course she doesn't consider the extra fuel that it costs me to go from store to store.
'That's not the point' she continued 'I'm going to tell a supervisor and ask for another receipt'
'Fair enough' I said 'I'll wait over here', pointing to a quiet place round the corner to disassociate myself from the impending embarrassment.
I peer round the corner and watch her walk across to the lady on customer service desk to begin her tirade. After a few seconds, I was astonished when she stopped mid flow and walked back rather sheepishly.
'Everything Ok' I enquired
'I only had the bloody thing upside down'
