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The problem arises when, through a profit driven industry, 6 minutes constitutes a 15 minute call. I'll leave you to work out the rest.
I have to say that I always try to give what is required regardless of time and my company has never pulled me up for spending too much time at a call. So if a lady tells me to 'Sod off after 6 minutes I will. If someone else needs a bit more attention one day through illness or loneliness, I stay longer than my fifteen minutes of allotted time.
Just for the record they are not all fifteen minute call, I spend an hour and half with one lady every day
Sometimes common sense has to prevail
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